FAQs
Need Help? We've Got Answers
What is Whiskerporium?
Whiskerporium is an online store offering high-quality, fun, and useful products for cats, dogs, and other furry friends.
What kind of products do you sell?
We sell pet toys, beds, grooming tools, accessories, treats, and more for cats and dogs.
Do you have products for all pet sizes?
Yes! We offer products for small, medium, and large pets to fit their specific needs and comfort.
How do I place an order?
Simply choose your product, add it to the cart, and check out using our secure payment system.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and other secure online payment options.
Can I change or cancel my order?
You can cancel or change your order within 12 hours of placing it by contacting our support team.
Will I get a confirmation email?
Yes, you’ll receive an order confirmation email right after your purchase and another when it ships.
Where do you ship?
We ship worldwide, with delivery options available in most countries.
How much does shipping cost?
Shipping costs vary by location and will be calculated at checkout. We offer free shipping on qualifying orders.
How long does shipping take?
Shipping typically takes 5–15 business days, depending on your location and the product.
How can I track my order?
You’ll get a tracking number by email once your order ships so you can follow its journey.
Do you accept returns?
Yes, we offer a 30-day return policy on unused items in original condition.
How do I start a return?
Contact our support with your order number and reason, and we’ll guide you through the return process.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive your returned item.
What if my item arrives damaged?
Please contact us right away with photos, and we’ll send a replacement or process a refund.
How do I know which size is right for my pet?
Each product has a size guide. Please measure your pet and compare it to the chart before ordering.
Do I need an account to order?
No, you can checkout as a guest. But creating an account helps track orders and get offers.
How can I contact you?
You can reach us through our Contact page or email us at support@whiskerporium.com.
Do you offer discounts or promotions?
Yes! Join our newsletter or follow us on social media for exclusive deals and seasonal offers.
Is my personal information safe?
Yes, we use secure systems to protect your personal and payment details.
How Can We Assist You?
Need help finding the best for your pet? We’re here to offer tips, answer your questions, and suggest the right products. Whatever your pet needs, you can count on us to be there with support and care.